Rick was professional and friendly from start to finish. He introduced himself via phone calls and kept me informed about when he would arrive. His arrival was exactly when he said it would be. He was very friendly and informative. He completed the job in a very timely matter. He made sure I understood everything about my new service. Before leaving he took the time to secure my steps to my doorway as I had fallen the previous day due to instability of the steps. This only took him a few moments but spoke volumes to me about the company and the people they employ. It was all around an exceptional service call, leaving me with the feeling that I had made a good decision in selecting HughesNet over other companies available in my area. Thank you Rick and thank you HughesNet.